We would like to inform you that the Legislative Decree n. 196, dated June 30th, 2003 (“Personal information protection code”) protects the processing of personal data.
According to this regulation, data processing must be based upon principles of honesty, lawfulness and transparency, and must protect the person against any issue concerning individual privacy and personal rights.
20122 Milano - Italy
Via della Signora, 2a email@example.com
1. Personal data obtained from you will be processed for the purposes concerning your accommodation and other services supplied by us. 2. Processing will be carried out in the following modalities: manual and computerised. 3. Provision of personal information is compulsory and any refusal to do so could entail the impossibility to carry out procedures required for this assignment. 4. Personal data will not be communicated to third parties, or diffused. 5. The data controller is: easyhomes s.a.s 6. It will be possible to exercise your rights at any moment towards the data controller, according to section 7 of the Legislative Decree n. 196/2003, which is reproduced in full for your convenience:
Legislative Decree n.196/2003, Section. 7 – Right to access personal data and other rights
1. The person involved has the right to obtain confirmation of the existence of his/her personal data, regardless of their being already recorded, and communication of such data in intelligible form.
2. The person involved has the right to obtain information regarding:
a) the source of his/her personal data;
b) the purposes and modalities of processing;
c) applied logic when processing by electronic means;
d) of the identification data concerning data controller, data processors and their representative designated as per Section 5(2);
e) of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing
3. The person involved has the right to obtain:
a) updating, rectification or, when interested, integration of said data;
b) cancellation, anonymity or blocking of data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data was communicated or diffused, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right under protection.
4. The person involved has the right to object, in whole or in part:
a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) to the processing of personal data concerning him/her, when it is carried out for advertising purposes or direct sales or for market research or commercial surveys.
EasyHomes - General Contract Conditions
Terms and Conditions
The General Contract Conditions reported below regulate the applicable terms and conditions, according to the Legislative Decree 206/2005, Section 50 and ff of the Italian Civil Code, for the contract stipulated between the Client and easyhomes s.r.l. (indicated as “easyhomes” subsequently) for transitory and touristic reasons and having as object the property chosen by the Client on the Internet website www.easyhomes.it.
The object of this contract is the use or temporary use of a real estate rental unit, as well as the provision of easyhomes of extra services such as concierge services and others.
2.1 Property Selection. The Client can ask for information by e-mail regarding both the availability and the price of the selected Property by filling in the specific form available on the website in the section called: “Contact and Reservations”.
2.2. Reservation Procedures. If the request of the Client and the offer of easyhomes meet, the latter will send the Client a Confirmation of Reservation with the contract proposal having the selected property as object, therein specifying the address, the rental period, the rental amount, the down payment, the security deposit and any other possible additional costs (Art. 3.1.) as well as the number of tenants.
In acceptance, the Client must correspond the down payment and send proof of payment together with copies of ID cards or passports to easyhomes within 2 days. If the down payment is not sent to easyhomes within the specified deadline, the booking confirmation will be deemed as not valid.
2.3. Contract stipulation. The Contract will be considered stipulated as soon as easyhomes receives the Confirmation of Reservation (if necessary duly filled in with Client’s missing details) and the payment of the amount on deposit (or evidence of payment).
3.Costs and payment
3.1. The Total Cost, found in the Confirmation of Reservation, corresponds to the total cost related to the whole rental period of the property or to the agreed monthly rental cost (30 days). The down payment corresponds to an anticipated payment on the total cost and must be paid when Reserving, by bank transfer, credit card or Paypal, and a copy of the payment must be sent to easyhomes with copy of the ID cards or passports of the tenants. The Balance corresponds to the difference between the two and must be fully paid 14 days before the beginning of the rental period. Extra Costs refer to our optional services, such as the extra cleaning of the property, linen change, activities described in the following Art. 8.3 and 8.5, and access to the Internet. These services are subject to VAT. The Client must deliver the payment for the Property in the terms and conditions agreed upon in the Confirmation of Reservation. In the case of a rental period longer than one month, the payment of the following month must be delivered 7 days before the beginning of the following rental month.
It is understood that, unless otherwise stated in the Confirmation of Reservation, this rental cost shall be deemed to include the initial and final cleaning of the apartment (with the exception of what is stated in the following Art. 8. and ff) and the costs of electricity, gas, heating and water.
3.2. In the case of monthly rental (30 days) or longer, the costs of electricity and gas are agreed upon a flat rate as follows:
Studio flat: Euro 50,00/month
One bedroom flat: Euro 75,00/month
Two bedroom flat: Euro 100,00/month
Three bedroom flat: Euro 125,00/month
In the case of a rental period of less than 30 days, these costs are to be considered included in the rental payment. Possible different costs related to specific properties will be communicated to the Client by easyhomes and specified in the Confirmation of Reservation.
3.3. In the case of late payment, easyhomes has the right to ask an external Debt Recovery Company or retain chosen counsel to carry out the legal action needed to recover rental payments and eventually apply for an injunction from the Court. All procedural and legal costs will be entirely charged to the Client.
3.4. In the case of rental contracts longer than 29 days, all registration costs of the contract will be divided as such: 50% to be paid by easyhomes and 50% by the Client.
4. Down payment
Upon arrival the Client must deliver the security deposit by credit card (unless the individual agreement is different), non-interest bearing for the Client, according to the terms and conditions specified in the Confirmation of Reservation. This security deposit will be fully refunded to the Client by easyhomes within 3 working days after the end of the rental Contract - exception made for possible deductions mentioned earlier in Art. 3.1 and further in Art. 8 and ff, as well as any other amount of any kind, of which easyhomes is in credit. It remains understood that in these cases or in the case of any damage caused by the Client, easyhomes will have the right to withhold part of or the whole amount of the security deposit, and will return the balance as soon as the owner of the rental property and/or suppliers offer the exact evaluation of the damage and/or of the accrued credit. Shouldn’t the amount of the security deposit be sufficient, the Client commits to pay the additional sums within 5 days of notification, as per the agreements with easyhomes and/or described in the Confirmation of Reservation.
If not, easyhomes has the right to ask an external debt recovery company or retain chosen counsel to carry out the legal action needed to recover the credit, charging Client with all incurred the procedural and legal costs.
4.1. When checking in, once the Client and easyhomes have examined the property and found it satisfactory and complete in its equipment, the two parties will sign the check-in. Any possible complaint or discovery of damage not observed when checking-in must be communicated to easyhomes within 24 hours from the arrival in the apartment.
4.2. In the case of loss of keys, easyhomes will charge the Client with the cost of remaking the keys (and in case of particular keys, this could vary between 100,00 Euro and 300,00 Euro or even more, depending on the type of keys, if coded or particular) as well as charge the Client with the costs, if needed, of the changing of the locks of common parts of the property.
5. Duration, Termination, Extension and Cancellation of the Reservation
5.1. The length of the contract is indicated in the Confirmation of Reservation. The eventual cancellation of the rental contract of the property must be effected by means of written communication or via e-mail, and will not lead to any refund of what has already been received by easyhomes, exception made for possible different agreements between the Parties.
5.2. In the event of cancellation of the Reservation before the effectiveness of the contract, unless agreed differently, easyhomes has the right to withhold the whole amount of the down payment as a compensation for the withdrawal.
In the event of cancellation of the Reservation with advance notice of 14 days or less before the effectiveness of the contract, easyhomes has the right to withhold the total amount for the stay as a compensation for the withdrawal (even if the Client has not paid it yet in full). The cleaning expenses will be refunded to the Client only in no-show cases (the Client does not present him/herself at the chosen property by the midnight of the day agreed in the Reservation).
6. Replacement of property
easyhomes reserves the right to replace the property at any time, before or during the rental period, with another property of the same or higher value when, in circumstances beyond their control or for any other reason independent from their will, the Company is no longer able to grant Client the charming stay in the chosen Property.
7. Arrival and departure
7.1. The keys of the property will be given to the Client by easyhomes’ appointee at the agreed place and time, between 15.30 and 19.00. The Client must immediately give notice of any possible delay to easyhomes and to the personnel in charge of the property. Considerable delays, delays without prior notice, check in/out out of office hours (check-in every day between 15.30 and 19.00 and check-out between 8.00 and 10.30) will entail an extra fee on the basis of what is here specified:
h. 19.00 – 22.00: € 30,00
h. 22.00 – 24.00: € 50,00
h. 00.00 – 06.00: € 75,00
h. 00.00 – 06.00: € 75,00
h. 06.00 – 07.00: € 50,00
h. 07.00 – 08.00: € 30,00
In the event that the Client should not be able to move into the property on the day of effectiveness of the contract (due to delays, strikes of public transport, personal issues or other reasons) he/she will not be entitled to any refund by easyhomes. The determinations referred to in this clause also apply to the release of the Property (including any anticipated departures from the expiry date of the contract).
8. Client obligations
8.1. The Client agrees not to allow the continuous presence in the property of a number of persons superior to and/or differing from that stated in the Confirmation of Reservation. The breach of this obligation shall entail a penalty for the benefit of easyhomes equal to 30% of the total rental cost of the property for each added and/or differing person than those declared, with the possibility for easyhomes to decide not to allow their stay in the above-mentioned property. At the moment of the reservation, whether via website or e-mail, the Client must provide the ID cards or passports for any adult who will be staying in the property.
8.2. The Client expressly states that every tenant will be in Italy according to law as an Italian citizen or, if a foreigner, in compliance with regulations concerning public security (therefore possessing either visa or resident permit) and assumes direct responsibility for all documents needed to be in compliance with the regulations.
8.3. The Client agrees to manage the property with care, keeping it clean and in perfect conditions, refraining from any action that could cause damage to it and/or to its appurtenances and/or to the annexed structures and/or to its endowments .In the case of contracts lasting at least 30 days, according to what is declared in the following Art. 9, the Client agrees to authorize appointees of easyhomes to carry out periodic checks on the status of the property. In the unlikely event of Client’s ascertained negligence in the use and management of the property in its good conditions and cleanliness, easyhomes will first give notice to the Client and then carry out all necessary actions, and charge the Client for the incurred costs (or detaining the amount from the security deposit, according to previous Art. 4).
8.4. The Client agrees to use the property in full compliance with the Condominium Rules and those of good neighbourhood. It is forbidden to use the property for illegal purposes or prostitution. 8.5. When checking out the Client agrees to leave the property in the same conditions as it was found and also to:
a) provide washing of the dishes, fires and and kitchen equipment;
b) empty both fridge and freezer of any food;
c) throw out the garbage in the condominium dumpsters according to the current regulations concerning garbage disposal.
In case of non-compliance with but one of the above mentioned activities - at letters a), b) and c) - an Extra Cost of 50,00 euro + V.A.T. will be withheld from the down-payment (Art.4).
8.6. The Client also agrees to return the keys of the property as per the agreements taken with easyhomes. 8.7. The Client agrees not to duplicate and/or supply third parties with copy of the keys to the property and/or not to reveal the possible access codes to third parties. The loss of the keys or possible damage to the lock will entail the cost of a new lock and of 5 new sets of keys.
8.8. The Client agrees to observe common security measures to prevent the entry of unauthorized persons in the property and for the protection of the property from adverse weather conditions for the whole rental period as described in the Confirmation of Reservation. It is agreed that, in the event of non-compliance with these obligations, the Client will be held responsible of any possible damage caused to the property and/or to its endowments.
8.9. The Client agrees to use the supplied devices -including any router Wi-Fi connection- under the terms established by law avoiding any misconduct and/or criminal intention, and agrees not to take them out of the property and/or to provide any third parties with their login information.
9. Access to the Property.
The person entrusted by easyhomes and/or third parties authorised by the above, who can be identified on request of the Client, will have the right to have access to the Property to carry out any repair and/or maintenance work and/or verification needed to show the Property to third parties. The Client will have advance notice, unless there is an Emergency. The Client also commits to authorising visits of the Property, up to a maximum of 4 hours per week, if the Property is put up for sale by the owner.
Unless expressly authorised in written form by easyhomes, it is forbidden to the Client to house animals of any species in the Property. easyhomes reserves the right to conclude the contract at any moment and to claim for any damage, should the Client choose to house any kind of animal, causing a disturbance to the neighbours and/or damage to the furniture of the Property. In this case, easyhomes reserves the right to withhold the payments already received, as a penalty.
11. Interruption of Utilities
easyhomes will not be held responsible, towards the Client, for any eventual interruption and/or cut off, of electric power and/or gas and/or water supply and/or telephone/internet service and/or Satellite/Digital Terrestrial TV of which they are not responsible.
12. Limits of Responsibility
It is understood that, within Legal limits, the amount of eventual damage easyhomes can refund the Client, in relation to the Contract, cannot be above the amount actually received from the Client by easyhomes, concerning the Contract itself.
13. Expressed resolution clause
13.1. easyhomes has the right to resolve the Contract, in written form, in any moment and with the validity of the communication, to be delivered to the Client by hand, or by email/fax in the following situations:
a) in the case of non-payment of the amount due for, depending on the case, of a percentage (down-payment) or of the total amount of the property rental, in the delay agreed upon and conditions foreseen in the Confirmation of Reservation or
b) in the case of non-payment, by the Client, of the balance of the rental cost of the Property in the delay and conditions agreed upon in the Confirmation of Reservation,
c) in the case of non-payment, by the Client, of the security deposit indicated in the Confirmation of Reservation, in the delay and conditions stated within it,
d) in the event of behaviour which is considered contrary to good management of the Property (see Art. 8) or
e) in the case of housing any kind of animal (see Art. 10).
13.2. In the presence of provisions found in previous letters b) and c), easyhomes has the right to withhold, as a penalty, the percentage (down-payment) of the relative cost of the Property, previously received from the Client, according to that which is stated in the Confirmation of Reservation.
14. Theft or damage
easyhomes will not be held responsible for eventual theft, with or without break-in or tampering, or damage to Client belongings, or to the other co-habitants of the Property, or to third party property.
15. Applicable Law and Competent Court
The present General Contract Conditions and the Contract are subject to the laws of Italy. All disputes that may arise between the Client and easyhomes, in relation to the Contract, will be subject to the exclusive jurisdiction of the Court of Milan.